Stephen Rees's blog

Thoughts about the relationships between transport and the urban area it serves

Posts Tagged ‘Cubic

More Delays for Compass

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Compass reader

I got a call today from a producer at CBC TV news who wanted my opinions on the latest delay to the roll out of the Compass card. It seems that the Union has been drawing attention to the poor performance of the card reader on the buses, especially for those who remember to tap out when they leave the bus. This has been getting quite a bit of media attention today. The CBC coverage has been developing – as they say – and I said I was reluctant to appear, given earlier experiences when I gave a thorough analysis of a problem and all that was broadcast was a ten second sound bite. I was told that their methodology had changed. So I went to the studio and was interviewed by Miyoung Lee – and most of what I said made it to the 5 o’clock segment as the second item. Here is a link to video which is also underneath the story cited below.

Then at 6 o’clock the same story was handled by Eric Rankin, and quite a different picture emerged. This time there was extensive commentary by Todd Stone. He remarked that in the private sector delays and inadequate performance would result in “heads rolling”. No one seemed to remind him that it is the private sector company Cubic that has been missing its targets. Later in the segment, Rankin stated that Cubic had warned Translink that the reader on the buses might not work as required for the tap out system to be sufficiently reliable. That was certainly news to me. Cubic seems to have been reticent to put in any appearance in any of the local mainstream media coverage I have seen up to now.

The other surprize for me was the suggestion – raised by TransLink vice president Colleen Brennan  – that the three zone system might have to be replaced by a single zone system if the tap out on the bus issue cannot be resolved. If that had been raised in my interview, I would have had quite a lot to say about that. My Florence bus ticket validator story did not make it to air either – and their system was not supplied by Cubic.

I was relieved that although a CBC trailer had Jordan Bateman spouting about “boondoggles” he did not get quoted in this context, but something completely different. I did my best to avoid Translink bashing by pointing to the “fit for purpose” test that has to be applied to any contract. I think Cubic needs to be held accountable, unless it can be shown that Translink was told that fare by distance would not be feasible on buses before they signed the contract but went ahead anyway.  This is not the sort of story that needs to be leading the 6 o’clock news at this stage of the referendum process. Translink is already in deep trouble for the ongoing series of failures on SkyTrain – another one of those yesterday.

Written by Stephen Rees

October 29, 2014 at 7:28 pm

In Chicago, a sophisticated new rail fare system that doesn’t work

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I was just going to tweet this story, but sometimes that limited number of characters just will not do.

The story can be found on Marketplace – not the CBC tv programme of the same name. This one is on National Public Radio.

The parallels to Translink’s Compass fare card are eerily similar. For start the contractor is the same one – Cubic. Marketplace also compares the system to Obamacare – where the web page to sign up for the new health care system was rushed into use long before it was ready for prime time. That seems to be the case in Chicago too.  And, as here, the union is worried about how its members get the brunt of the passengers – sorry customers – complaints.

Last week, the transit union head demanded that the CTA hold off on the transition, until the kinks got worked out. He said his members were already getting cussed out by enough angry riders.

Are there lessons to be learned here or is the process here too far advanced? What does seem to be different is the management of the issue. The CTA is apologizing – and it is not paying Cubic until the system is actually working properly. And the old system is staying in place until it does. Translink has acknowledged that the beta testing showed up some issues – and others – like the pay cash as well as buy a ticket “solution” for the lack of swipe reader on the gates problem – are simply ignored. The user is simply told to get with the program.

I think our real problem was that gates on SkyTrain/Canada Line/SeaBus were never actually necessary – but Translink staff have been eager to get away from 3 zones to pay by distance and added smart cards to what was already a seriously flawed concept. There are ways to introduce new fare media and systems that are both graceful and flexible. Chicago learned the hard way why those qualities should not be ignored. Will Translink learn the same lesson the same way?

One very odd feature about the story – the headline identifies Ventra as a “new rail fare system” but the story is illustrated by a picture of a bus.

Written by Stephen Rees

November 7, 2013 at 8:43 am